Wednesday, October 4, 2023

Missing dependencies: The Payment Safe system may be missing one or more of the dependencies required to translate MX messages.

 The following are some possible missing dependencies that could cause Eastnet's Payment Safe to fail to translate MX messages:

  • MX translation service: The Payment Safe system relies on an external MX translation service to translate MX messages. If the MX translation service is not installed or is not configured correctly, the Payment Safe system will not be able to translate MX messages.
  • MX translation libraries: The Payment Safe system uses a set of MX translation libraries to translate MX messages. If these libraries are missing or are not installed correctly, the Payment Safe system will not be able to translate MX messages.
  • Java Runtime Environment (JRE): The Payment Safe system is written in Java and requires the JRE to be installed and configured correctly. If the JRE is missing or is not configured correctly, the Payment Safe system will not be able to run.
  • Operating system requirements: The Payment Safe system has certain operating system requirements. If the Payment Safe system is running on an operating system that does not meet the requirements, the Payment Safe system may not be able to translate MX messages.

To troubleshoot missing dependencies, you can use the following steps:

  1. Check the Payment Safe system logs: The Payment Safe system logs can provide valuable information about missing dependencies.
  2. Review the Payment Safe documentation: The Payment Safe documentation provides a list of all of the required dependencies.
  3. Install the missing dependencies: If you find any missing dependencies, install them accordingly.
  4. Restart the Payment Safe system: Once you have installed the missing dependencies, restart the Payment Safe system and try translating the MX messages again.

If you are unable to resolve the issue, contact Eastnet support for assistance.

Here are some additional tips for troubleshooting missing dependencies in Eastnet's Payment Safe:

  • Make sure that you are using the latest version of the Payment Safe system. Eastnet regularly releases updates to the Payment Safe system that include bug fixes and dependency updates.
  • Use the Payment Safe system installer. The Payment Safe system installer can automatically install all of the required dependencies.
  • Contact Eastnet support for assistance. Eastnet support can help you troubleshoot missing dependencies and other issues with the Payment Safe system.

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