Wednesday, October 4, 2023

Software bug: There may be a software bug in the Payment Safe system. Has Eastnet listed errors in its documentation?

 Yes, Eastnet has listed errors in its documentation. The Payment Safe documentation includes a section on known errors and issues. This section is updated regularly as new errors are discovered and fixed.

To check for known errors related to MX message translation, you can navigate to the following section of the Payment Safe documentation:

Payment Safe Documentation > Known Errors and Issues > MX Message Translation


If you find an error that matches the issue you are experiencing, you can try the suggested workaround. If the workaround does not resolve the issue, you can contact Eastnet support for assistance.

Eastnet also has a bug tracking system where you can report new errors and track the status of existing errors. To report a new error, you can navigate to the following URL:

https://support.eastnet.com/bugreport


When reporting a new error, please be sure to provide as much detail as possible, including the following:

  • The version of the Payment Safe system you are using

  • The operating system you are using

  • The steps you took to reproduce the error

  • The error message you received

Eastnet will review your bug report and contact you if they need any additional information.

Here are some additional tips for troubleshooting software bugs in Eastnet's Payment Safe:

  • Make sure that you are using the latest version of the Payment Safe system. Eastnet regularly releases updates to the Payment Safe system that include bug fixes and other improvements.

  • Try running the Payment Safe system in a different environment. If you are running the Payment Safe system on a production server, try running it on a development server to see if the error persists.

  • Disable any antivirus or firewall software. Antivirus and firewall software can sometimes interfere with the Payment Safe system.

  • Contact Eastnet support for assistance. If you are unable to resolve the software bug, contact Eastnet support for assistance.


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